Freshdesk time tracking

Freshdesk logo

Get full transparency over the time your team spends on customer support in Freshdesk with automatic time tracking.

Track time in Freshdesk

Timely makes every second you spend in Freshdesk accountable:

  • Track all the time you spend in Freshdesk
  • Quantify resources spent on customer service
  • Manage your net non-billable internal time
  • Monitor your company’s communications burden
  • Optimize team productivity and time efficiency

And it’s completely automatic. No interrupting tasks to manage timers; Timely tracks all the time you spend in Freshdesk in the background while you work.

Connect in a click

Just connect the Memory Tracker app from Timely’s Hours view to start tracking time in Freshdesk automatically.


Just turn on automatic tracking and you’re set!

What it looks like

All the active time you spend in Freshdesk each day will automatically appear in Timely, like so:


Just click on a tracked Freshdesk entry to add it to your timesheet – or use our ready-made dashboards to quickly report and analyze all your Freshdesk activity.

Never miss a minute of your work

Timely tracks much more than just Freshdesk. It automatically captures the time you spend in every web and desktop app you use for work – as well as billable time on mobile calls and travel.

Get a completely accurate record of all your time – then bill accurately, report beautifully, and manage team time all from one place.