Help Scout time tracking

Help Scout logo

Gain clarity over the time your team spends talking to customers in Help Scout with automatic time tracking.

Track time in Help Scout

Timely makes every second your team spends in Help Scout accountable:

  • Track all the time your team spends communicating in Help Scout
  • Quantify resources spent on customer service
  • Manage your net non-billable internal time
  • Monitor your company’s communications burden
  • Optimize team productivity and time efficiency

And it’s completely automatic. No interrupting your communication flow to manage timers; Timely tracks all the time you spend in Help Scout in the background while you work.

What it looks like

All the active time you spend in Help Scout each day will automatically appear in Timely, like so:

Help Scout time tracking

Just click on a tracked Help Scout entry to add it to your timesheet – or use our ready-made dashboards to quickly report and analyze all your customer communication activity.

Never miss a minute of your work

Timely tracks much more than just Help Scout. It automatically captures the time you spend in every web and desktop app you use for work – as well as billable time on travel.

Get a completely accurate record of all your time – then ease your communication flow, report beautifully, and manage team time all from one place.