Zendesk time tracking

Zendesk logo

Get complete visibility over the time your team spends on customer support in Zendesk with automatic time tracking.

Track time in Zendesk

Timely makes every second you spend in Zendesk accountable:

  • Track all the time you spend in Zendesk
  • Quantify resources spent on customer support
  • Bill clients accurately for all project time
  • Understand your net non-billable internal time
  • Monitor your company’s communications burden
  • Optimize your productivity and time efficiency

And it’s completely automatic. No wasting time managing multiple timers; Timely tracks all the time you spend in Zendesk in the background while you work.

Connect in a click

Just connect the Memory Tracker app from Timely’s Hours view to start tracking time in Zendesk automatically.


Turn automatic tracking is “on” and get back to your day.

What it looks like

All the active time you spend in Zendesk each day will automatically appear in Timely, like so:


Just click on a tracked Zendesk entry to add it to your timesheet – or use our ready-made dashboards to quickly report and analyze all your Zendesk activity.

Never miss a minute of your work

Timely tracks much more than just Zendesk. It automatically captures the time you spend in every web and desktop app you use for work – as well as billable time on mobile calls and travel.

Get a completely accurate record of all your time – then bill accurately, report beautifully, and manage team time all from one place.