At Memory we are developing products that improve how you work. As the world adjusts to flexible schedules, remote work, and multiple communication channels, we find people are distracted more and more by “busy” work. It’s becoming increasingly harder to cut through distractions and stay focused on important work that matters. We believe there is a better way to work… we believe in being Better Than Busy (BTB).
A key component to helping our customers be BTB is developing a community where they can learn, interact, and grow together. Our customers will go on a journey that requires ongoing education on our product and BTB best practices. They’ll need to engage with each other, our partners, and Memory employees. We’ll want to support them, guide them, and get them to promote our thought leadership to the world. And this is where you come in.
We need someone who knows what it takes to create a successful community based on thought leadership and customer engagement. You’ll be responsible for creating a compelling resource that uses the inbound method to draw customers in. You’ll need to nurture their growth in becoming BTB and using our products, and in time create a BTB hub that reaches beyond our customers.
In addition to experience building communities, to be successful in this role you’ll need to be data driven as you’ll analyze customer behavior, optimize their experience in our community, and measure the impact it has on tens of thousands of users. You’ll also be responsible for curating and creating content for the community by working with internal subject matter experts. This is a senior role with ownership of the community strategy and potential to grow into management as the community grows.
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