Product Updates

Help us save Android call logging

Written 08 March, 2019, 2 minutes to read

Since November 2017, Timely users with an Android phone have been able to automatically track phone calls to their Memory timeline. Many of you have come to love and depend on this feature, especially for capturing billable time spent on the phone that would otherwise be lost.

But sadly, new Google policy is set to put an end to this feature entirely. With your help, we might be able to save it for everyone to enjoy.

An end to Android call logging?

Unfortunately, due to a recent change in its Play Store policy, Google wants to limit any apps requesting access to a device's call log, other than those selected as default apps for making calls.

This means that if we don’t remove the phone call logging feature from Timely, Google will completely remove Timely from the Play Store – you will no longer be able to download or update the app on your Android device.

Google informs us this change is made for the security of their users, in order to “provide a safe and secure experience […].” While we are huge supporters of the right to privacy, we think it’s too bad that someone who wants to give explicit consent to share their call log for the purpose of tracking time won't be allowed to do so.

Why Timely offers call logging

The purpose of Timely accessing a user's call log is crystal clear and entirely optional. Call log data is never shared, sold or used for any other purposes besides providing its owner with a data point on their private timeline in Timely.

We fear that removing this feature will have a deleterious financial impact on our customers, since – without it – they may forget to log and bill for calls with their clients.

Help us save this feature

When we heard about these policy changes, we rushed to apply for an exception, since Google has granted exceptions in a few cases, allowing apps to retain access to the call log. However, three months after applying, we still haven’t heard back from Google, and the deadline has now passed.

Luckily, we're not known for giving up easily. We believe that if we make enough noise to prove the value of this feature, Google might just grant us the exception. But we need your help to get there.

How you can help:
  • Retweet, comment, and like our plea to Google, or write your own if you prefer.
  • Contact Google Play and tell them how this will negatively impact you. Just head to play.google.com > Apps > Question bubble > Send Feedback to send them a message. Alternatively, post in the Google Play Help Forum.

Thank you in advance for helping us keep the call logging feature a part of Timely for Android!

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