Intercom time tracking

Intercom logo

Get full visibility over the time your team spends on customer support in Intercom with automatic time tracking.

Track time in Intercom

Timely makes every second you spend in Intercom accountable:

  • Track all the time you spend in Intercom
  • Quantify resources spent on customer support
  • Understand your net non-billable internal time
  • Monitor your company’s communications burden
  • Optimize your productivity and time efficiency

And it’s completely automatic. No need to break your focus to manage timers; Timely tracks all the time you spend in Intercom in the background while you work.

Connect in a click

Just connect the Memory Tracker app from Timely’s Day view to start tracking time in Intercom automatically.


Ensure automatic tracking is “on” and you’re good to go!

What it looks like

All the active time you spend in Intercom each day will automatically appear in Timely, like so:


Just click on a tracked Intercom entry to add it to your timesheet – or use our ready-made dashboards to quickly report and analyze all your Intercom activity.

Never miss a minute of your work

Timely tracks much more than just Intercom. It automatically captures the time you spend in every web and desktop app you use for work – as well as billable time on travel.

Get a completely accurate record of all your time – then bill accurately, report beautifully, and manage team time all from one place.