Steris - Case Study

Steris Case Study

Steris is a global leader in sterilization services, dedicated to ensuring safety and cleanliness across various sectors:

Healthcare: Sterilizing surgical instruments and medical equipment to maintain hygiene standards in hospitals and clinics.
Pharmaceuticals: Providing sterilization solutions for pharmaceutical products and manufacturing environments.
Food Safety: Ensuring everyday household items, fruits, and vegetables are free from contaminants.

Their innovative technology includes mobile units capable of delivering on-site sterilization services, making them a reliable partner in critical situations. Steris's commitment to excellence and high standards has earned them a trusted reputation worldwide, continually setting them apart in the industry.

"Timely is really helped us bring more value to our time getting projects in and out quicker because now we can focus on them."

Mike,
Senior Endpoint Engineer

"I would say we've probably had probably about a 10% increase in our value time."

Mike Elliot

Senior Endpoint Engineer

"Customer service with Timely is great"

Mike Elliot

Senior Endpoint Engineer

The Challenge with Time Tracking

Steris faced a significant challenge with their existing time tracking method. The process was entirely manual, relying on Excel spreadsheets where each team member had a dedicated tab to log daily activities. This approach was not only time-consuming but also prone to errors and inaccuracies. Team members often underestimated the time spent on various tasks, leading to incomplete and unreliable data.

The dynamic nature of Steris’s work environment added complexity to time management. As roles evolved and responsibilities shifted, it became increasingly difficult to monitor and allocate time effectively. Critical projects often competed with unexpected support tasks, resulting in a misallocation of resources and effort.

Manual time tracking failed to capture small yet significant tasks and the lack of precise data made it challenging for Steris to identify inefficiencies and optimize their workflow.

Steris needed a tool that could automate the time tracking process, provide detailed insights, and reduce the manual effort involved. The goal was to achieve a more accurate and comprehensive view of time allocation, enabling better decision-making and resource management.

The Solution

Steris adopted Timely, transitioning from a manual, error-prone system to an automated one. Timely's seamless integration and intuitive interface allowed employees to focus on their tasks without constant interruptions. It accurately captured all activities, and eliminated the inaccuracies of manual entry.

Timely’s Reports helped Steris reveal unmatched insights and highlight areas for improvement.

Steris can now identify non-essential tasks and prioritize high-value activities, enabling better decision-making and resource management.

The support from Timely’s team during the implementation phase was exceptional, addressing any concerns and facilitating a hassle-free adoption.

Steris has been able to optimize their workflow, focus on strategic goals, and ultimately improve overall performance.

In short, Timely has transformed Steris’s approach to time management, delivering precise data and valuable insights that enabled better resource allocation and enhanced productivity.

The Result

Implementing Timely brought substantial benefits to Steris, greatly improving their time management and overall productivity. Steris gained a clear picture of how time was allocated, allowing them to identify inefficiencies and focus on high-value tasks. This shift led to a 10% increase in value-add time for their direct team.

Timely made it easier to prioritize projects and manage resources effectively. This clarity helped Steris streamline their workflows, ensuring that critical tasks received the attention they needed.

Administrative overhead was significantly reduced. Tasks that once required hours of manual entry were now completed in minutes. This efficiency gain freed up valuable time for more important work, enhancing overall productivity across the board.

Steris employees adopted Timely quickly, thanks to strong privacy protections and the ability to turn off tracking after work.

Timely has proven to be an essential tool for Steris, delivering precise insights and significant improvements in productivity and efficiency, making their time management process more effective and streamlined.

"We started presenting data to other teams within IT and they saw value in it as well. So I think we have 150 licenses now."

Mike Elliot

Senior Endpoint Engineer

"We’re still using it for data collection, but we've already seen insights leading to operational changes. For example, we've reduced time spent on particular tasks based on data feedback."

Natalie

Director of Customer Success Operations

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