By sending personalized one-to-one messages like emails and text messages, Wunderkind drives significant performance improvements for its clients.
But it's not just about the technology—Wunderkind also offers each client a dedicated customer success manager (CSM) who works directly with them to build and optimize comprehensive marketing strategies.
Natalie,
Director of Customer Success Operations at Wunderkind
The Solution
That’s when Wunderkind found Timely. After initial one-on-one calls with their CSM Elizabeth and some enablement sessions with their leadership team, they rolled out Timely at the start of the year. The implementation process was quick and straightforward, with the CSMs able to record time immediately after a few sessions.
Timely offered a seamless way to automate the tedious task of submitting hours, track where time was spent, and visualize and report on it. Unlike other tools tailored towards project management, Timely checked all the boxes for Wunderkind's needs.
Natalie,
Director of Customer Success Operations at Wunderkind
The Result
Unmatched Data insights
Wunderkind has used Timely for data insights to push operational changes and reduce time spent on inefficient tasks.
Reduced manual effort
Timely's Memory calendar feature, which automatically pulls in time data from various applications, has been “indispensable” for Wunderkind in reducing manual submissions.
Easy Reporting
From an oversight perspective, Timely’s reporting has been invaluable to Wunderkind. Natalie uses the reporting tab to create teams and analyze time spent at a team level, by client, and by task or tag. This helps identify areas for improvement and understand where resources are being allocated.
Foolproof integrations
Timely integrates well with Wunderkind's frequently used tools like calendars, Zoom, and Jira, making time blocking and tracking seamless and reducing the time spent on manual submissions.
Fantastic Feedback
The feedback from CSMs has been overwhelmingly positive, with many appreciating the simplicity and intuitiveness of the tool.
Transparency has been a significant benefit, enabling Wunderkind to use data to justify operational requests and optimizations. Timely has provided a data-backed understanding of their team's workload, informing sustainable growth and capacity planning.
